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1. Information We Collect

We collect information you provide when creating an account, placing an order, subscribing to our newsletter, contacting us, or using our website. This may include your name, email address, phone number, shipping address, date of birth, and order-related information.

2. How We Use Your Information

We use your information to process and deliver orders, provide customer support, send order and delivery updates, manage returns and refunds, improve our services, and provide a better shopping experience.

3. Cash on Delivery

Budget Buy Shop offers Cash on Delivery (COD) as a payment option for eligible orders and delivery locations. We may use your name, phone number, and delivery address to verify and fulfil COD orders. We do not collect or store online card, bank, or digital payment information through our website.

4. Order & Delivery Information

We use your order details, contact information, and shipping address to prepare, dispatch, track, and deliver your purchases. We may share necessary delivery information with trusted logistics or delivery partners solely for fulfilling your order.

5. Data Security

We use reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure. However, no online system can be guaranteed to be completely secure.

6. Cookies & Similar Technologies

We may use cookies and similar technologies to remember your preferences, improve website functionality, understand how visitors use our website, and provide a smoother shopping experience. You can manage cookie preferences through your browser settings.

7. Marketing Communications

With your consent, we may send you promotional offers, product updates, newsletters, and other shopping-related communications. You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in our communications.

8. Information Sharing

We do not sell or rent your personal information to third parties. We may share limited information with trusted service providers, delivery partners, and support providers when necessary to operate our website, fulfil orders, provide customer service, or comply with applicable legal requirements.

9. Your Privacy Rights

Depending on applicable law, you may have the right to access, correct, update, or request deletion of your personal information. You may also contact us if you have questions about how your information is collected or used.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact Budget Buy Shop through the contact information provided on our website.

1. Acceptance of Terms

By accessing and using Budget Buy Shop, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.

2. Account & Customer Information

You are responsible for providing accurate and complete information when creating an account or placing an order. You are also responsible for keeping your account information secure and up to date.

3. Products & Descriptions

We make reasonable efforts to ensure that product names, descriptions, images, specifications, and availability are accurate. However, minor differences in product appearance, packaging, or specifications may occur. Product availability may change without prior notice.

4. Product Pricing

Product prices displayed on Budget Buy Shop may change from time to time. We reserve the right to correct pricing, product information, or promotional errors. The applicable price will be shown at the time your order is placed.

5. Orders & Cash on Delivery

When you place an order, you agree to purchase the selected products according to these Terms & Conditions. Cash on Delivery (COD) is the available payment option for eligible orders and locations. You agree to pay the full order amount in cash when the order is delivered.

6. Order Confirmation & Cancellation

After placing an order, you may receive an order confirmation through the contact details provided by you. We reserve the right to cancel or refuse an order due to product unavailability, incorrect pricing, incomplete information, delivery limitations, or suspected fraudulent activity.

7. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated delivery period displayed on the website. Delivery times may vary depending on the destination, product availability, logistics conditions, weather, holidays, or other circumstances beyond our reasonable control.

8. Returns & Refunds

Eligible products may be returned within the applicable 7–14 days return window, subject to our Return & Refund Policy. Products must generally be unused, undamaged, and returned with their original packaging, tags, and accessories. Refunds for approved returns will be handled according to our applicable return and refund procedures.

9. Intellectual Property

All content available on Budget Buy Shop, including text, product descriptions, graphics, logos, images, designs, and website elements, belongs to or is used by Budget Buy Shop under applicable rights. Unauthorized copying, reproduction, modification, or distribution is prohibited.

10. Limitation of Liability & Contact

Budget Buy Shop will not be responsible for indirect, incidental, or consequential losses arising from the use of our website, products, or services to the extent permitted by applicable law. If you have questions regarding these Terms & Conditions, orders, products, delivery, or returns, please contact us through the contact information available on our website.

Return Window: Eligible products can be returned within 7–14 days from the date of delivery, depending on the product category.

1. Return Eligibility

Products must generally be unused, unworn, unwashed, undamaged, and returned in their original condition with original packaging, tags, labels, and accessories intact.

2. Category-Based Return Window

Home Essentials and Pets Care products are generally eligible for return within 14 days of delivery. Personal Care and Food & Beverages products may have a 7-day return window due to hygiene and perishability requirements.

3. Non-Returnable Products

Gift cards, activated or redeemed digital products, SaaS subscriptions after activation, personalized or customized products, opened personal-care products, opened perishable food items, and products marked as Final Sale are generally non-returnable.

4. How to Request a Return

To request a return, contact Budget Buy Shop through our contact or support service and provide your order ID, product details, and reason for the return. Our team will review your request and provide the next steps.

5. Return Approval

Return requests are subject to verification and approval. Once approved, you may be provided with return instructions. Products must be securely packed to prevent damage during return shipping.

6. Refund Process

Once the returned product is received and inspected, an approved refund will generally be processed within 5–7 business days. For Cash on Delivery (COD) orders, eligible refunds will be processed through an available bank transfer method or store credit, as applicable.

7. Exchanges

Exchanges may be available for eligible products depending on stock availability. Size, color, or product exchanges must be requested within the applicable 7–14 day return window.

8. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery, with your order details and clear photos or videos of the issue. We may arrange a replacement or eligible refund after verification.

9. Return Shipping

Return shipping arrangements may vary depending on the reason for the return and product category. For products that are damaged, defective, or incorrectly delivered, Budget Buy Shop may provide an appropriate return solution after verification.

10. Refund Conditions

Refunds are issued only after the returned product passes our inspection and meets the applicable return conditions. Products that are used, damaged due to customer handling, missing accessories, or returned outside the applicable return period may not qualify for a refund or exchange.